Customer Information

HOYA, founded in 1941 in Japan, is a brand of HOYA Corporation. The optical lens brands of HOYA Vision include HOYA, SEIKO, PENTAX etc. HOYA Vision and HOYA LENS are important parts of the HOYA Group, headquartered in the Netherlands.

HOYA Corporation was founded in the city of Hoya, Tokyo, 1941, by Shoichi and Shigeru Yamanaka, two visionary brothers. With nearly 80 years of technological innovation, Hoya has covered health care, medical, imaging, electronic equipment, IT system construction, software development and other fields. With over 150 offices and subsidiaries worldwide, Hoya currently employs a multinational workforce of 37,000 people.

Object Background

Hoya Lens China 3-year strategic plan:

01 Brand And Channel Management

-Through multi brand, multi-channel service, diversified market

-Strengthen the brand image and value proposition of HOYA brand, SEIKO brand and HOYA 100, pay attention to category management, and encourage channel collaboration

02 Products And Customers

-Promote innovative technology products and cross sell all other products to enter new markets and customers

-Quickly understand customer needs and suggest the most suitable solution

03 Production And Supply Chain

-Give full play to the advantages of mass production factories and super garage, and become the most competitive manufacturer in quality and cost among all competitors in China

-Build industry leading supply chain system to improve customer experience

Solution

With the help of Dynamics 365 F&O, HOYA Corporation has built a group management platform, successfully opened up multi-channel trade business, production and processing, internal transactions, after-sales service and group finance.

Inter group transactions:

The internal company of HOYA Corporation distinguishes the production company from the trading company. The internal transaction function of Dynamics 365 standard can help Heuer realize the inter company trade relationship.

Group customers get the express order number and deliver the goods:

Different customers can be merged into one transaction by merging loads, and express face sheet can be obtained by load, so that multiple customers can be sent in one express face sheet; At the same time, HOYA Guangzhou cooperates with SF. Through system docking, Dynamics 365 can directly obtain the express order number from SF and print it according to the established face sheet template.

Business Benefits

① Create new ERP and production platform to support centralized RX production and warehouse, in line with HOYA standard.

② D365/VL with WMS module will achieve more efficient W/H management and introduce new services (in addition to framework management) and advanced supply chain solutions to the market.

③ It enables Chinese enterprises to shut down multiple systems (VO of HLSH/OZMA) and provide significant possibility of system simplification (more cost saving, process optimization and better system stability).

④ Through e-commerce experience to provide customers with world-class services to support business growth.